How can we improve
consultations for
Patients and doctors?
2023 - AXAZ summer internship
A new business case for consultations
This Summer Internship consisted of an opportunity analysis and further development of a solution aimed at improving the efficiency of specialist doctor consultations 🩺. We were responsible for identifying the opportunities within this solution and outlining how it could be taken to the next stage.
Many details of this project is confidential, and I cannot share any images of the final products.
I will, however, share the process and journey of testing a new business case and creating a working proof of concept using low code technology ☺️💫
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I worked in an interdisciplinary team with other students, were we all contributed with knowledge and skills from our different backgrounds. I took the lead on design and prototyping in Figma 👩🏼💻🎨.
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Idea to developed project, Business planning, Figma, Prototyping, Interviews, Iterative process, Kanban , Physical workshops, Low-Code development, HTML, Communication, Project planning
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AXAZ (Read more about AXAZ→)
June/July 2023 - Oslo, Norway
WHy look into Consultations
In 2023, over 16 million visited the general practitioner for a doctors consultation. This number has been rising over the last years, and doctors are experiencing an increasing amount of patients each day, effectively resulting in less time per patient. Over 165 0000 patients are left without a general practitioner at all.
Throughout the Summer internship we wanted to see if using a digital solution to make consultations more effective and streamlined could improve on these issues, while still helping patients receive better care.
The main goals of the digital solution were:
Improve consolations, and make them more effective
Provide better care and attention to patients
Help doctors have more time to properly do their work
Project timeline
Total time: 6 weeks
Methodology: Google Design Sprint kit
6
3
4
5
Weeks
2
1
1) Understand →
0,5
2) Define →
0,5
3) Sketch →
1
4) Decide →
1
5) prototype →
2,5
6) validate →
0,5
Design sprint kit
Throughout this project we were tasked with using Google’s Design Sprint Kit, but extending it to last 6 weeks. The sprint consists of 6 different steps. The sprint kit provided approaches and methodologies we could use to help develop our Proof of Concept and Business case.
It uses a triple diamond model, as shown to the left, which switches between looking at the bigger picture and looking to narrow our focus.
1) Understand
“In the Understand phase, you will create a shared knowledge base across all participants.”
In this phase, we worked to gather information and knowledge regarding consultations, doctors and the health sector. We worked on:
Interviewing Axaz employees regarding previous work done on the project
Interviewing 7 doctors about consultations and their daily work
User journey mapping - mapping the current overall user journey for patients and doctors
Iceberg canvas - working on uncovering hidden unseen benefits and consequences of the project
2) Define
“In the Define phase, the team evaluates everything they learned in the Understand phase to establish focus.”
In this phase, we worked to find what we would focus on during our Summer Internship.
Defining current issues - Using the information gathered we defined a list of current issues the solution needed to tackle
Priority matrix - Using the issues we defined, we priorites them in a matrix, where the X-axis was “effort” and the Y-axis was “value”
3) Sketch
“In the Sketch phase, the Design Sprint team generates and shares a broad range of ideas as individuals.”
In this phase, we tried to have a open mind and sketch different ideas and solutions for the issues we defined in the previous step. We worked on:
Crazy 8’s - Using this method we got to quickly sketch and be creative. We all did 8 sketches, with 1 minute per sketch
Solution sketch - We each chose the sketch we liked the most, and spent a bit more time sketching out and detailing the solution
4) Decide
“In the Decide phase, the Design Sprint team finalizes the direction or concept to be prototyped.”
In this phase, we decided on a solution and idea to prototype.
Presenting our solution sketches - We each presented the solution sketch we created to each other
Voting - Each having three votes, we all voted on the sketch we liked the most
5) prototype
“In the Prototype phase, the Design Sprint team will work together to create a prototype of your concept.”
In this phase, we created a Proof of Concept in the low-code application Appfarm. We worked on:
Creating prototypes in Figma - I took lead in creating simple prototypes to create a unified vision for development
Creating the application in Appfarm - Using the low-code application Appfarm, we created a working Proof of Concept.
6) Validate
“In the Validate phase, the Design Sprint team will put your concept in front of users - this is your moment of truth!”
In this phase, we validated the Proof of Concept and the business case.
Usability study - We did the test with a doctor, presenting different scenarios through the application and receiving feedback
Feedback from Axaz - Presented our concept and received feedback from stakeholder in Axaz.